Privacy policy

Effective 10 November 2026

ZapMate is a video player. It does not include, sell or recommend any channels, playlists or subscriptions. You add a playlist from a provider of your choice, and you are responsible for having the right to use it.

What stays on your device

The playlist details you enter (server address, username, password or playlist link), channel lists, guide data, favorites, recently watched channels, playback positions, your settings and your parental lock PIN are stored in the app's private storage on your device. They are left out of Android backups and device transfers.

Keeping playlists up to date

While the app is closed, it brings your playlists up to date about twice a day, only on Wi-Fi or cable, from the same servers as when you open them.

Backups you make

"Save a backup" writes your playlists (with their logins), favorites, recently watched channels and settings to a file, which goes only where you choose to save it. On a TV, a phone on your home network saves it from a page the TV itself serves while its backup panel is open, and can send one back to restore; nothing goes through the internet. Keep a backup file private, since it holds your logins.

Who the app talks to

ZapMate connects only to the servers of the playlists you add, and to the addresses those playlists contain for streams, logos and guide data. Those operators can see your IP address and what you request, and their own terms and privacy policies apply. We have no control over them.

The app also reads a small settings file from our own address, served by Google's Firebase Hosting, when it starts and every few hours, to learn whether a feature needs Premium and which app version is the oldest still supported. That request sends nothing about you or your playlists; like any web server, the hosting sees your IP address.

Recordings you make

A programme you record is saved as a video file where you choose: the app's own storage on your device (the default), an SD card or drive, or a folder you pick. Nothing is sent anywhere. Recordings are removed when you delete them; those in the app's storage or the app's folder on a card or drive also go when you uninstall the app, while those in a folder you picked stay there.

Typing on your phone

On a TV, while the screen for adding a playlist is open, ZapMate serves a small page on your home network so you can type the login, or send a playlist file, from your phone instead. Only a device on the same network that opens its address, which holds a random code shown on the TV, can reach it, and it closes when you leave that screen. What you type or send there goes straight to the TV, not to us. A playlist file is kept in the app until you delete that playlist.

What we do not do

ZapMate has no accounts, no analytics, no advertising and no advertising ID. We do not operate a server that receives your playlists or your viewing, and we do not collect or sell your personal data.

Crash reports

If the app closes unexpectedly, a technical summary is saved on your device with web addresses and logins removed. It is sent only if you choose to send it, through an app you pick. It contains the app version, your Android version, your device model and the error. If you send it, the address and details of the app you send it with are shared with us. If you installed ZapMate from Google Play, Google may also give us anonymous crash statistics, according to your device settings.

Deleting your data

Deleting a playlist in the app removes it and everything loaded from it. Uninstalling the app removes all of its data from your device.

Children

ZapMate is not directed at children under 13 and does not knowingly collect their data. A parental lock is available in the app.

This website

This website sets no cookies, runs no scripts and loads nothing from other sites. Like any web server, the one hosting it may keep standard access logs (IP address, time, page) for security.

Changes

If this policy changes, the new version will be on this page and in the app, with a new date.

Contact

Write to us at support@zapmate.net.